Shipping policy

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At Zenset, we’re committed to delivering beautifully curated home decor right to your door — safely, reliably, and efficiently. We partner with CJdropshipping, a trusted global supplier, to ensure timely and secure delivery of your orders.

Order Processing

• All orders are processed within 1–5 business days after payment confirmation.

• Orders are fulfilled and shipped by CJdropshipping from their network of global warehouses.

• Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary based on your location and the warehouse from which the item is shipped:

Please note: Delivery times may vary due to high demand, customs delays, holidays, or other unforeseen factors.

Shipping Costs

• We offer free standard shipping on all orders

• For orders under the free shipping threshold, shipping rates are calculated at checkout based on location and item weight.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. You can track your order using the link provided or visit our Order Tracking Page for updates.

Customs, Duties & Taxes

Zenset is not responsible for any customs fees, import duties, or taxes that may apply once the product reaches your country. These charges are the responsibility of the customer.

Split Shipments

Depending on product availability, your order may be shipped in multiple packages. You will receive individual tracking information for each package.

Lost or Delayed Orders

If your order is significantly delayed or lost in transit, please contact us at [directhq.ecom@gmail.com ]. We’ll work directly with our supplier, CJdropshipping, to investigate and resolve the issue promptly.

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